Refund policy

Made to order

Every Hachi Streetwear item is made to order just for you. Because of this, we're unable to accept returns or exchanges for buyer's remorse, wrong size, or color preference, so please check our size guide carefully before ordering.

Damaged, defective, or misprinted items

If your item arrives damaged, defective, or misprinted, contact us within 30 days of delivery at support@hachistreetwear.com with your order number and photos of the issue. We'll offer a free replacement or a full refund, whichever you prefer.

Wrong item received

If we shipped you the wrong product, let us know within 30 days of delivery and we'll correct it at no extra cost to you.

Lost or delayed packages

If your order hasn't arrived within the estimated delivery window, contact us and we'll look into it with the shipping carrier.

How to request a refund or replacement

Email support@hachistreetwear.com with your order number and, if applicable, photos of the issue.

Refunds

Approved refunds are issued to your original payment method.